Totem ("we," "us," "our") is run by Stanley Matthews, trading as Totem. We operate a networking community on Discord for people already running something of their own, plus paid extras. By joining the server, booking a guest call, or buying anything we sell, you agree to these Terms.
Joining the Totem Discord is free. Membership gets you access to the server, guest calls, and general networking: it doesn't guarantee a guest slot, a specific outcome, or a specific number of attendees on any call.
You're expected to follow the server's own community guidelines and Discord’s Terms of Service and Community Guidelines while you're a member. We can remove anyone from the server for conduct that breaks either set of rules, harasses other members, or disrupts a call, with or without a refund of any paid service, at our discretion, depending on the circumstances.
Payments are processed securely through Stripe. We don't store your full card details. Once payment is confirmed, whatever you've paid for is booked and Lena, our own Discord bot, starts tracking it.
If Totem builds or runs a Discord server for you, you'll also sign a short data agreement covering how we handle your members' data. It's separate from these Terms.
There's no fixed refund window published for anything we sell. If something's genuinely not right (what you paid for didn't happen or wasn't delivered, or the fit was clearly wrong), reach out and we'll sort it directly, case by case. This isn't handled through an automated form.
If you need to reschedule or cancel a booked call before it happens, contact us as early as you can so we can free up the slot for someone else.
By going on a guest call, you agree that we may record it and use the recording, clips, and highlight reel to promote Totem (e.g. on our socials, YouTube, or the server), with your name and/or Discord username attributed, as described in our Privacy Notice. If you'd rather certain content wasn't posted publicly, tell us before the call so we can agree on limits in advance.
You're responsible for what you say and disclose on a call. We're not liable for business outcomes, deals, or introductions that don't pan out: we deliver the content and the contacts; what you do with them is on you.
Don't use the community, a guest call, or anything we send you to spam, scam, harass, or mislead other members or attendees. Anything you're given for follow-up is for genuine, good faith contact, not mass unsolicited marketing.
We provide the community and everything we sell as is. We don't guarantee specific business results, lead quality, or turnout on any given call. To the extent permitted by law, our liability for any issue arising from the community or anything we sell is limited to the amount you paid us (if any) for the thing in question.
Nothing in these Terms limits your statutory rights as a consumer, or our liability for anything the law doesn’t let us limit, such as death or injury caused by negligence, or fraud.
We may update these Terms from time to time as the community and what we sell evolve. The version date at the top reflects the latest revision: continuing to use the server or a paid service after an update means you accept the current version.
Questions about these Terms, a booking, or something you've bought? Reach out any time.
riggbiz on Discord
